SUPPORT

TTI provides technical support for all products we sell, as well as the systems in which they are utilized. We have the knowledge and information you need. Whether you are a contractor, engineer, or end user, we will provide you the best support we can offer.

TTI assists engineers and contractors with design, engineering, and installation of systems using any of our products. Our broad technical knowledge and experience allows us to integrate entire HVAC and plumbing systems. We have three engineers on staff, as well as all the manufacturers' personnel to assist you. There is no challenge we can't tackle.

Engineering and Design and Assistance

Here are just some of the engineering and design services we provide:

• Equipment sizing and selection
• Energy analyses
• System integration
• CAD drawings
• Total system design

Installation Assistance

We assist installers by providing installation suggestions, recommended procedures, installation and operation training, and/or onsite supervision.

Start-up Services

Start-up supervision is often included with all products we sell. Our philosophy is to ensure proper installation from the beginning in order to minimize installation and operation related problems later. TTI prefers that the installing contractor actually start-up the equipment, however, sometimes third-party start-up service contractors are used. We will be happy to recommend or coordinate a start-up service contractor for your project. Standard fees for start-up services are described in our Start-Up Services document. In some cases, an additional charge is required for additional training or services rendered.

Troubleshooting

We can also help trouble-shoot equipment and system problems. Usually we can help solve your problem over the phone! We also have several trouble-shooting guides, as well as access to factory service personnel.